Why Take This Quiz?
96% of unhappy hospitality customers won't complain—they'll just stop coming.
Only 1 in 26 dissatisfied customers actually speaks up. The other 25? They ghost.
And in Australia, 86% of people have walked away from a business due to poor service.
Based on hospitality churn rates of 15-20% (ABS 2024), silent attrition could be quietly costing your business $1,500-$5,000 a month — every month.
Not because guests don't like you, but because they don't feel you.
Who It's For?
GMs & Venue Leaders: Stop rivals from stealing your regulars.
Owners & Operators: Turn your Customer Care Culture into your strategic advantage.
Team Leaders: Transform pressure shifts into loyalty moments worth five-star reviews.
Why Now?
This 3-minute CARE Culture Diagnostic shows you where loyalty is leaking — and how to lock it.
You'll see exactly which of the four zones your venue sits in:
Gap → System → Heart → CARE Mastery —
a progression that makes higher retention and reputation structurally inevitable.
Most teams think they have a customer-experience problem.
You'll find out it's actually a care-culture gap — and once you see it, you can't unsee it.
What You'll Walk Away With:
Your CARE Culture Zone™ 🩶 Gap, 🩵 System, 💗 Heart, or 💚 CARE Mastery?
See exactly where your venue lands on the CARE Grid™ — and why it matters to your retention, reputation, and reviews.
Your Costly Disconnects Spot the small cracks quietly bleeding loyalty: QR friction, rushed service, or missed moments.
Remember: 96% of unhappy customers won't complain—they just stop coming. These gaps are costing you customers right now, and you don't even know their names.
Your Fast Fix Get a tailored action step to move your venue toward CARE Mastery — where connection and consistency lock in loyalty before the next busy season hits.
